• Voice Protocols: T1 & E1 ISDN PRI and QSIG, H323, MGCP, and SIPCollaboration tools integrations: Teams; WebExVideo Conferencing: Microsoft; Telepresence; Polycom;Call Control: Cisco Unified Communications Manager 4.1 through 12.0, Unified Communications Manager Express, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality; Avaya Communications Manager 2.0Voicemail: Cisco Unified Unity, Unity Express, Unity Connection; Avaya Modular MessagingContact Center Infrastructure: Cisco Unified Contact Center Express, Enterprise, Cisco Customer Voice Portal and IP/IVR; Avaya Communications ManagerContact Center Scripting: Cisco Unified Contact Center ExpressWorking Understanding of Agile Framework: SCRUM, KANBANVendor ManagementLeadership rolesRouting and Switching
  • Contract W2, Contract Independent, 6 Months
  • $50 – $60

Job Description

Voice Protocols: T1 & E1 ISDN PRI and QSIG, H323, MGoogle Cloud Platform, and SIP

Collaboration tools integrations: Teams; WebEx

Video Conferencing: Microsoft; Telepresence; Polycom;

Call Control: Cisco Unified Communications Manager 4.1 through 12.0, Unified Communications Manager Express,Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality; Avaya Communications Manager 2.0

Voicemail: Cisco Unified Unity, Unity Express, Unity Connection; Avaya Modular Messaging

Contact Center Infrastructure: Cisco Unified Contact Center Express, Enterprise, Cisco Customer Voice Portal and IP/IVR; Avaya Communications Manager

Contact Center Scripting: Cisco Unified Contact Center Express

Working Understanding of Agile Framework: SCRUM, KANBAN

Vendor Management

Leadership roles

Routing and Switching

Essential Duties and Responsibilities – (Key Activities)

• Leads the design, engineering, implementation, deployment, documentation, testing, and ongoing capacity planning of infrastructure solutions (hardware, software and systems configuration solutions).
• Serves as an escalation point for operations (Tier 3 or Tier 4 support) for highly complex solution resolution, and responsible for root cause analysis (may involve on-call rotation).
• Leads proofs of concept for technology solutions.
• Leads the design of processes and templates for infrastructure implementations.
• Responsible for solution documentation in support of operational readiness, may include training, process development and explanation of standards.
• Responsible for setting standards for hardware, software and configuration management..
• Evaluates the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware, software, performance, maintenance and cost; provide recommendations to management with an impact assessment.
• Subject matter expert in one or more infrastructure technologies with the ability to create solutions in multiple technical disciplines.
• Strong contributor to roadmap definition, technical architecture and ongoing maintenance thereof.
• Responsible for initiating and leading technical discussions, training other resources and communicating to technical and non-technical stakeholders.
• Ability to translate technical specifications to business requirements.
• Act as advisor to Sr. level IT management concerning strategic decisions and new technology

  1. REQUIRED QUALIFICATIONS

Education –

Bachelor’s or Master’s Degree in a relevant field of work or an equivalent combination of education and work related experience.

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